We respect your privacy, and want to be clear about how we handle information about you.What information may we collect about you?
We may collect personal data about you in the course of our work. That may include things like:
- Your contact details.
- Your date of birth.
- Where you work.
- Your wishes and criteria in any transaction you are considering.
- Financial information, for example about your income and capital resources.
Usually we will have received this directly from you. However we may also receive personal data about you from others, such as from the other party to a transaction you are engaged in or from joint agents. Family members also sometimes provide information about each other.How will we use the information?
Our use of such personal data is subject to data protection law.
We mainly use your personal data to provide you with information or services you have requested. We may also use it for any other purpose for which you give your consent. For example we may send you additional information about the firm or its services, if you have consented to us doing so.
We may also use it for other normal purposes connected with our work. For example we will use your information to update our own business records, complete statutory returns, and otherwise comply with our regulatory obligations.Will we share information about you with anyone?
We take your privacy seriously. We will never sell your personal data to anyone, and we take precautions to keep it secure.
It will sometimes be a normal and necessary part of our work to pass on information to third parties. For example:
- We may pass on information about you to solicitors to help them proceed with a transaction in which you are involved.
- If you are a prospective tenant, we may pass on references about you to the landlord.
- We may inform utility companies of changes in the occupiers of property.
- We may pass on information to maintenance and repair contractors, in respect of property where we have responsibilities.
- We may need to pass on information to those who help collect outstanding accounts.
In addition our practice may be audited or checked by third parties such as our accountants, which may enable them to see some information about you. Such third parties are required to maintain confidentiality in relation to your information.Your rights
You have a right of access under data protection law to the personal data that we hold about you. We seek to keep that personal data correct and up to date. You should let us know if you believe the information we hold about you needs to be corrected or updated.
The person responsible for data protection at this organisation and whom you should contact is Denise Wheatley, Operations Director, 13 Queens Road, London, SW19 8PF or firstname.lastname@example.org
Cookies & Internet Advertising
Cookies we use
Expiry: Browser session only
Purpose: Is an ID to maintain a reference for the users connection to our servers so we can maintain a state for the user and provide them with a seamless user experience between page refreshes and reload information they have previously requested.
How We Use Them
A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website such as ours here within your browser, and then subsequently sent back to the same website by your browser in order that our systems are able to recognise your browser and to provide services, such as remembering your name or what you have selected as your favourite items, for the next time you visit the website.
Cookies and Browser Settings
The Help menu located on the menu bar of most internet browsers will inform you how to restrict your browser from accepting new cookies from websites, how to set the browser to notify you when you receive a new cookie and how to disable cookies altogether. In addition, you may disable or delete related data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer for further help.
Our website displays information you make available to us when you interact with our sites, content, or services. Products and services, are displayed to you based on information from activities such as using any search, bookmarking or adding to favourites facility on our websites, interacting with order forms or terms and conditions.
We do not provide any personal information to advertisers or to third party sites that display our interest-based banner ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalised ad or content are part of the group that the ad or content is directed towards (for example, users in South West London who browsed for properties in South West London). Also, some third-parties may provide us information about you (such as demographic information from Facebook or other social media networks that we register you through upon your request to do so).